Terms and Conditions

Medifix Healthcare Ltd trading as My Pharmacy Stop (“we”, “us”, “our”) operates the website mypharmacystop.com. By accessing or using our website and services, you (“you”, “your”) agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

Please read these terms carefully before placing an order or using any of our services.

1. Definitions

In these Terms and Conditions:

• “Website” means www.mypharmacystop.com and all associated pages
• “Services” means the online pharmacy, consultation, prescription and healthcare services we provide
• “Products” means all medicines, healthcare items and goods available for purchase through the Website
• “Prescriber” means a qualified and registered healthcare professional authorised to issue prescriptions
• “Order” means a request placed by you to purchase Products or Services through the Website

2. About Us

My Pharmacy Stop is an online pharmacy operated by Medifix Healthcare Ltd, registered in England and Wales. We are registered with the General Pharmaceutical Council (GPhC) and operate in accordance with all applicable UK pharmaceutical regulations.

All prescriptions are reviewed and approved by qualified prescribers and dispensed by registered pharmacists.

3. Eligibility

To use our Website and Services, you must:

• Be at least 18 years of age
• Be a resident of the United Kingdom
• Provide accurate and truthful information during registration and consultation
• Not be purchasing on behalf of another person unless explicitly permitted

We reserve the right to refuse service to anyone who does not meet these requirements.

4. Account Registration

You may be required to create an account to access certain features or place orders. You agree to:

• Provide accurate, current and complete information
• Keep your login details secure and confidential
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts where we reasonably believe information provided is inaccurate, misleading or fraudulent.

5. Medical Consultations and Prescriptions

Online Consultations

Certain Products require a medical consultation before they can be supplied. You must complete an online consultation form accurately and honestly. Providing false or misleading health information may result in serious harm and is strictly prohibited.

Prescriber Decisions

All prescription requests are subject to clinical review by a qualified Prescriber. The Prescriber has absolute discretion to:

• Approve or decline a prescription request
• Request further information before issuing a prescription
• Recommend an alternative treatment or refer you to your GP
• Cancel a prescription where they consider it clinically inappropriate

A declined prescription does not constitute a medical diagnosis. We strongly recommend consulting your GP or another healthcare professional for ongoing health concerns.

Your Responsibilities

You agree to:

• Provide truthful and complete information about your medical history, current medications and allergies
• Read all product and patient information leaflets supplied with your medication
• Use medications only as directed
• Seek immediate medical attention if you experience adverse effects
• Inform your GP about any prescriptions issued through our service

6. Products and Pricing

Product Information

We make every effort to ensure product descriptions, images and pricing on our Website are accurate. However, we do not warrant that all information is error-free. If we discover an error in the price or description of a Product you have ordered, we will inform you and give you the option to continue or cancel the order.

Pricing

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. Prescription charges and delivery fees will be clearly displayed before you confirm your order.

We reserve the right to amend prices at any time. Price changes will not affect orders that have already been confirmed.

Availability

All Products are subject to availability. In the event a Product is unavailable, we will notify you and offer a suitable alternative or a full refund.

7. Orders and Payment

Placing an Order

Submitting an order through our Website constitutes an offer to purchase. A binding contract is formed only when we dispatch the Products to you or confirm that your prescription has been approved and is being processed.

We reserve the right to refuse or cancel any order at our discretion, including where:

• A prescription request is declined
• We suspect fraudulent activity
• There is a pricing or product error
• The Product is out of stock

Payment

We accept payment by major credit and debit cards and other methods displayed at checkout. Payment must be received in full before Products are dispatched.

If you choose a third-party payment provider (such as a buy-now-pay-later service), additional terms and conditions from that provider may apply. Please review their terms before proceeding.

Order Confirmation

You will receive an email confirming receipt of your order. This does not constitute acceptance. Acceptance occurs upon dispatch of the Products or confirmation that your prescription has been approved.

8. Delivery

We aim to dispatch all orders promptly. Estimated delivery times are provided at checkout and in your order confirmation but are not guaranteed.

• Delivery is available to addresses within the United Kingdom only
• Risk in the Products passes to you upon delivery
• If delivery is unsuccessful due to incorrect address details provided by you, additional charges may apply

Prescription medicines are dispatched in discreet, tamper-evident packaging in accordance with pharmaceutical regulations.

If your order has not arrived within the estimated timeframe, please contact us and we will investigate.

9. Returns and Refunds

Prescription Medicines

Due to legal and safety requirements, we cannot accept returns of prescription medicines once they have been dispatched. This is in accordance with UK pharmaceutical regulations.

Non-Prescription Products

For non-prescription products, you may request a return within 14 days of receipt provided:

• The product is unused, unopened and in its original packaging
• The product is not a medicine or healthcare item that cannot be resold

To request a return, please contact us at [email protected] with your order details.

Refunds

Approved refunds will be processed to the original payment method within 14 days of receiving the returned product. Delivery charges are non-refundable unless the return is due to our error.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.

10. Cancellations

You may cancel an order before it has been dispatched by contacting us. Once an order has been dispatched, cancellation is not possible and the returns policy above shall apply.

For prescription orders, cancellation may not be possible once the prescription has been clinically approved and dispensed.

11. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, software and design, is the property of Medifix Healthcare Ltd or its licensors and is protected by copyright, trade mark and other intellectual property laws.

You may not:

• Reproduce, distribute or modify any content without our prior written consent
• Use any content for commercial purposes
• Remove or alter any proprietary notices

12. Website Use and Restrictions

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Website or its systems
• Introduce viruses, malware or other harmful material
• Scrape, harvest or collect data from the Website without permission
• Impersonate any person or misrepresent your identity
• Interfere with or disrupt the operation of the Website

We reserve the right to restrict access to the Website at any time without notice.

13. Limitation of Liability

To the fullest extent permitted by law:

• Our Website and Services are provided on an “as is” basis without warranties of any kind, whether express or implied
• We do not guarantee that the Website will be uninterrupted, error-free or free from viruses
• We shall not be liable for any indirect, incidental, consequential or special damages arising from your use of the Website or Services
• Our total liability to you for any claim shall not exceed the amount you paid for the relevant Product or Service

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

14. Indemnity

You agree to indemnify and hold harmless Medifix Healthcare Ltd, its directors, employees and agents from and against any claims, losses, damages, liabilities and expenses (including legal fees) arising out of or in connection with:

• Your breach of these Terms and Conditions
• Your misuse of the Website or Services
• Any inaccurate or misleading information provided by you

15. Third-Party Links

Our Website may contain links to third-party websites. We have no control over the content, availability or privacy practices of these websites and accept no responsibility for them. Accessing third-party websites is at your own risk.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, supply chain disruptions, postal delays or industrial action.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy and Cookies Policy, constitute the entire agreement between you and us regarding your use of the Website and Services. They supersede all prior agreements, representations and understandings.

19. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page. Your continued use of the Website following any changes constitutes acceptance of the updated terms.

We encourage you to review this page periodically.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us: