Frequently Asked Questions

About Us

Who are My Pharmacy Stop?

My Pharmacy Stop is an online pharmacy service operated by Medifix Healthcare Ltd. We provide a convenient and discreet way to access a wide range of healthcare treatments across the UK.

Our registered address is:

Medifix Healthcare Ltd
601 Bury Road
Bolton
Greater Manchester
BL2 6HZ

For any queries, please contact us at [email protected].

Are you a legitimate UK pharmacy?

Yes. We operate in accordance with UK pharmacy regulations and follow strict professional and safety standards. All treatments are supplied following an appropriate consultation and clinical review where required.

Ordering & Consultations

How does the ordering process work?

  1. Select your treatment on mypharmacystop.com
  2. Complete the online consultation form
  3. A qualified prescriber reviews your information
  4. If approved, your treatment is dispensed and posted to you

If the treatment is not suitable, you will be informed accordingly.

Why do I need to complete a consultation?

UK regulations require that prescription-only medicines are supplied only after a clinical assessment. The consultation ensures the treatment is safe and appropriate for you.

Please answer all questions honestly and accurately.

What happens if I am not approved?

If a treatment is not suitable, you will be notified. In most cases, you will not be charged, or you will be refunded in full.

Prescriptions & Medicines

Do I need a GP prescription?

No. Our service includes an online consultation with an independent prescriber. If approved, a prescription is issued electronically and dispensed by our pharmacy.

Are your medicines genuine?

Yes. All medicines supplied are genuine UK-licensed products sourced from regulated pharmaceutical wholesalers.

Can I order more than one treatment?

You may request multiple treatments; however, each will require its own consultation and clinical approval.

Delivery

How long does delivery take?

Orders are typically processed quickly after approval. Standard UK delivery times usually apply. You will receive confirmation once your order has been dispatched.

Is the packaging discreet?

Yes. All items are shipped in plain, unbranded packaging to protect your privacy.

Do you deliver outside the UK?

Currently, we deliver within the United Kingdom only.

Payments & Refunds

What payment methods do you accept?

We accept major debit and credit cards via secure payment processing systems.

Can I return my medication?

Due to safety and regulatory reasons, medicines cannot be returned once dispensed, unless faulty or supplied in error.

What if my order is damaged or incorrect?

Please contact us at [email protected] as soon as possible, and we will resolve the issue promptly.

Privacy & Security

Is my information confidential?

Yes. We take patient confidentiality very seriously. Your personal and medical information is handled securely and in line with UK data protection laws.

Will my GP be informed?

We do not routinely inform your GP unless you request us to do so, or it is clinically necessary for your safety.

Contact & Support

How can I contact you?

You can email us at [email protected] for support or general enquiries.

Our registered address is:

Medifix Healthcare Ltd
601 Bury Road
Bolton
Greater Manchester
BL2 6HZ