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Terms and Conditions

These Terms & Conditions govern your use of the website www.mypharmacystop.com (“the Website”) and any purchases made from it. By accessing, browsing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this Website.

1. About Us

This Website is owned and operated by:
Medifix Healthcare Ltd 601 Bury Road Bolton Greater Manchester BL2 6HZ United KingdomEmail: [email protected]
References to “we”, “us”, or “our” mean Medifix Healthcare Ltd. We reserve the right to amend these Terms & Conditions at any time. The version in force at the time of your order shall apply.

2. Eligibility to Use This Website

By using this Website, you confirm that:
  • You are at least 18 years of age.
  • You are legally capable of entering into binding contracts.
  • Any information you provide is accurate, current and complete.
  • You will not use the Website for unlawful, fraudulent, or abusive purposes.
We reserve the right to suspend or permanently block access where misuse is suspected.

3. Website Content

We make every effort to ensure that:
  • Product descriptions are accurate.
  • Prices are correct.
  • Images are representative.
However:
  • Packaging and product presentation may vary.
  • Manufacturers may alter ingredients, labelling or packaging without notice.
  • Content is provided for general information only and does not constitute medical advice.
You must always read the product label and packaging before use. We accept no liability for reliance placed on information published on the Website.

4. Medical Disclaimer

Products sold through this Website:
  • Are not intended to diagnose, treat, cure or prevent disease unless expressly stated.
  • Do not replace advice from a GP, pharmacist or other qualified healthcare professional.
  • Should only be used in accordance with manufacturer instructions.
You are responsible for ensuring that products are suitable for your personal circumstances. If you are pregnant, breastfeeding, taking medication, or suffering from a medical condition, you should seek professional medical advice before purchase.

5. Regulated Products

Certain products may be:
  • Age restricted
  • Quantity restricted
  • Subject to additional verification
  • Limited to UK residents only
We reserve the right to:
  • Refuse supply where misuse or overuse is suspected.
  • Cancel orders for regulated items at our discretion.
  • Request proof of age or identity before dispatch.
Failure to provide requested verification may result in order cancellation.

6. Order Process

When you place an order:
  1. You submit an offer to purchase.
  2. You will receive an automated acknowledgement email.
  3. This does not constitute acceptance of your order.
A legally binding contract is formed only when:
  • Your order has been dispatched.
We reserve the right to refuse or cancel any order where:
  • Payment cannot be authorised.
  • Products are unavailable.
  • Pricing errors occur.
  • Fraud is suspected.
  • Regulatory concerns arise.
If payment has been taken, a refund will be issued.

7. Pricing & Payment

  • All prices are displayed in GBP (£).
  • Prices include VAT where applicable.
  • Delivery charges are shown separately at checkout.
We reserve the right to amend prices at any time prior to order confirmation. If a pricing error is identified after you place an order, we will:
  • Inform you as soon as possible.
  • Offer the option to reconfirm at the correct price.
  • Cancel and refund if you choose not to proceed.
We are not obliged to supply goods at an incorrect price.

8. Delivery

We aim to dispatch orders promptly. Delivery times:
  • Are estimates only.
  • Are not guaranteed.
  • May vary during peak periods or due to courier delays.
Risk in the goods passes to you upon delivery. We are not liable for:
  • Courier delays outside our control.
  • Failed deliveries due to incorrect addresses.
  • Loss caused by leaving parcels in designated “safe places”.
You must notify us within 48 hours if goods arrive damaged or incorrect.

9. Returns & Cancellation Rights

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receipt. To qualify:
  • Items must be unused.
  • Items must be unopened and in original packaging.
  • Hygiene seals must be intact.
For safety and hygiene reasons, we cannot accept returns of:
  • Opened healthcare products
  • Medicines
  • Personal care items
  • Perishable goods
Unless faulty. You are responsible for return postage costs unless goods are faulty. Refunds will be processed after inspection of returned goods.

10. Faulty or Damaged Goods

If goods are:
  • Faulty
  • Damaged
  • Incorrect
You must notify us within 48 hours of delivery. We may require:
  • Photographic evidence
  • Return of goods
Where a fault is confirmed, we will offer:
  • Replacement
  • Refund
  • Partial refund (where appropriate)
Our liability is limited to the purchase price of the goods.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability for:
  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any matter which cannot be excluded under UK law
Subject to the above:
  • We shall not be liable for indirect or consequential losses.
  • We shall not be liable for loss of profits, business interruption, or loss of opportunity.
  • Our total liability shall not exceed the value of the goods purchased.
Use of products is at your own risk.

12. Intellectual Property

All content on this Website including:
  • Text
  • Logos
  • Images
  • Graphics
  • Branding
  • Layout
is owned by or licensed to Medifix Healthcare Ltd. You may not:
  • Reproduce
  • Distribute
  • Copy
  • Modify
without prior written consent.

13. Website Availability

We do not guarantee that:
  • The Website will always be available.
  • The Website will be error-free.
  • The Website will be free from viruses.
We reserve the right to:
  • Suspend
  • Withdraw
  • Restrict
all or part of the Website without notice.

14. User Conduct

You must not:
  • Attempt to gain unauthorised access.
  • Introduce malware or harmful code.
  • Use automated systems to extract data.
  • Interfere with Website functionality.
We reserve the right to report unlawful activity to relevant authorities.

15. Privacy & Data Protection

We process personal data in accordance with UK data protection legislation. Your information is handled in line with our Privacy Policy. We implement appropriate technical and organisational measures to protect your data.

16. Force Majeure

We shall not be liable for failure or delay in performing obligations where caused by circumstances beyond our reasonable control, including but not limited to:
  • Natural disasters
  • Industrial disputes
  • Supply chain disruption
  • Government restrictions
  • Pandemics
  • Transport failures

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Medifix Healthcare Ltd in relation to use of the Website and purchase of goods.

19. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.